Microsoft Now Receiving 2,500 Broken 360's per Day in the UK Alone

[lUnAtIc]

Microsoft now receiving 2,500 broken 360s per day in UK alone? [News]
Uploaded By: Jay Filmer | Published at 15:32 (GMT) on Tuesday, June 26, 2007


New complaints claim out-of-country repair centres are now being used due to unprecedented demand.


Microsoft’s UK repair centre in Havant is now redistributing faulty consoles to foreign repair centres in order to clear an overwhelming backlog and keep up with the 1,500 to 2,500 Xbox 360s arriving at its doors on a daily basis, according to customer reports.


According to Lee Sherman (Gamertag, Toxic Daywalker), who sent us details of his horrible experience, his Xbox 360 had been sent to Prague for repair, which has extended the repair time considerably.


He talks of how three weeks and repeated phone calls yielded no further clues to the status of his repair, with customer service representatives merely telling him that it would be “returned shortly”.


Lee even claims that when he asked to speak to the repair centre direct, he was told this wasn’t possible because they don’t have phones... However, using a directory enquiry service he was able to obtain the number for the repair centre, where he was shocked to learn that his console was actually in Prague, not Havant as Microsoft customer service reps had claimed.


Additionally, the call to the Havant repair centre revealed some other worrying stats: “A shocking statistic we found out though is that between 1,500 to 2,500 consoles get sent to Havant by three UPS lorries per day, to then be shipped to Prague for repair,” Lee told us, going on to add, “[We] phoned up Nora the [customer service] supervisor again, who then admitted my console was in Prague and hadn’t been looked at yet – she seemed amazed that we knew!”


Comments from users on the Xbox.com forum reveal similar woes, and some have also discovered their consoles are indeed in repair centres outside of the UK: “I just spoke to the customer support people because my 360 has been gone since the 8th of June,” says forum user, LordBrown in a post dated 23rd of June. “Apparently because of the backlog in Havant they’re sending 360s to repair centres outside the UK! And that because of this Microsoft are legally allowed an additional ten days to get your 360 back to you.”


From the sounds of things it seems Microsoft is fighting a losing battle on this front, as more and more units flood in for repair. It kind of reminds of that bit in Santa Claus The Movie when all of those defective wooden toys started falling apart…


We connected Microsoft this morning, however we’re still waiting for an official response. We’ll let you know the moment we hear anything.


Lastly, we’d also like to point you to our continuing Xbox 360 hardware failure survey, which is now approaching 5000 entries. Click here to head over and fill it out now, if you haven’t done so already.


Link:


http://www.360-gamer.com/news.asp?id=1143


Those are the number of defective consoles returned per day in the UK alone. You have to wonder what the worldwide number of defective consoles returned per day is.

[SuperSaiyan4]

The story is lame and there is no proof the figures are made up.

If this was the case in the UK then Microsoft would have to urgently issue a recall.

Over 11million Xbox 360's have been sold more than any other latest console and I only ever had a problem with my launch console, am only on my second and its working perfectly no problems here.

[ENNO]

c,mon loony..thats ridiculous,if it where in the UK alone then that would means in 4 days from now 10,000 xbox's would be returned in the UK alone?!?!what about the rest of the world,the US has way more 360's than the English!I don't believe it and that source also doesnt say where it got its figures from..for all we know there made up!

[lUnAtIc]

c,mon loony..thats ridiculous,if it where in the UK alone then that would means in 4 days from now 10,000 xbox's would be returned in the UK alone?!?!what about the rest of the world,the US has way more 360's than the English!I don't believe it and that source also doesnt say where it got its figures from..for all we know there made up!

With all the stories of people being on their 3rd, 4th, 360 there is more proof that the story is legit than fake.

ROFL, there is no c'mon looney here. That story is running on an Xbox 360 site. Take it up with them :)

BTW, I guess everyone conveniently forgets that MS ran out of shipping boxes recently. Oh yeah, I forgot. There must have been a shortage of boxes. Faulty 360's aren't the problem.

[masterninja]

I have to go with Lunatic here i would believe those numbers,all the people i know that have their 360's broken and the times mine has broken i have no problem believing this.

Maybe the site did make up the story but due to my experience it sounds believable thats all i can say.

[lUnAtIc]

On XLN alone there were 5 or 6 people here alone that had their 360's break in a one week period. Browsing various PS3 forums and being a member of one, I have read about 5 or 6 people in the last six months that had a broken PS3. If Sony can build a quality console then why cant\won't MS?

[imcrazy]

They should really work at fixing whatever the problem is, otherwise they can forget about making any money on the 360.

[SuperSaiyan4]

On XLN alone there were 5 or 6 people here alone that had their 360's break in a one week period. Browsing various PS3 forums and being a member of one, I have read about 5 or 6 people in the last six months that had a broken PS3. If Sony can build a quality console then why cant\won't MS?

Tell me something if you had a console that was working do you think it would be appropriate to go around saying 'Yay mine works!' No didnt think so.

The 360's GPU and CPU get very hot and it needs better cooling hence why recently Microsoft has secretly been fitting an extra heatsink fan with cooling pipes to the mainboard.

At the end of the day there are still millions of 360 owners out there that have 100% working 360's and we also have a very nice selection of games and services also so its all good.

The PS3 may well be a very well built system since I do own one but its got lots of hardware but no software.

[lUnAtIc]

Tell me something if you had a console that was working do you think it would be appropriate to go around saying 'Yay mine works!' No didnt think so.

The 360's GPU and CPU get very hot and it needs better cooling hence why recently Microsoft has secretly been fitting an extra heatsink fan with cooling pipes to the mainboard.

At the end of the day there are still millions of 360 owners out there that have 100% working 360's and we also have a very nice selection of games and services also so its all good.

The PS3 may well be a very well built system since I do own one but its got lots of hardware but no software.

Well you have said in an earlier reply here that basically "Yay mine works" so the answer would be yes.

So MS has been "secretly" fixing the problem. If you, being a member of the general public know, then what is all this "secrecy" about? Are they "secretly" selling new 360's with the extra heatsink fan and cooling pipes? Or are they "secretly" fixing the ones that are sent in for service? If someone buys a 360 today do they get the "secretly" working 360 or the flawed one?

There may be millions of happy 360 owners but there sure are lots who aren't. Peter Moore's response to the problem is "Y'know things break". Doesn't exactly inspire confidence and trust now does it?

The 360 may very well have a nice selection of games and services but the software is only as good as the hardware. One thing you are right about is that "it's all good". At least until your 360 breaks that is.

[Sniper Kitten]

Ok.... im going to lay it all out for you...

Im on my second console now...

Mocha is working on her fourth I believe...

Roadkill is on his third....

I know one person that will be on his third....

And guess what...

THEY ALL ARE STICKING WITH THE 360!

Im sorry... I could care less about this story... if I end up going through 10 360's, then so be it. I am not switching to a lesser console for 600 bucks! They could fix a million a day, and it still doesnt change the fact these people are sending them in and KEEPING them.

Does Microsoft need to figure something out... oh yeah.... but for sending our console in... we got a free month of Live, and a free game of our choosing... let alone... as far as I have been able to tell, this 360 we have is 110% better! Drive runs faster, its able to use my 360 remote from where im sitting, and if this one breaks down... guess what... im going to send it back, wait the couple weeks, and do it again.

Im really getting tired of these posts trying to hurt the 360, but all is fair in free speach... just be prepared to get reamed every single time... LOL

I love my 360, and just because they are breaking wont change that and make me go to a PS3.

[SuperSaiyan4]

Mate at the end of the day I am a gamer and if it breaks then it breaks its got an extended warranty and I will get it fixed.

I dont get to use my PS3 much because it has no games I just bought it for the sake of having it.

Fair enough its all good until it breaks but things do break nothing is perfect, technology is getting much more advanced now and unfortunatly Microsoft does like cutting some corners.

[Sniper Kitten]

Well you have said in an earlier reply here that basically "Yay mine works" so the answer would be yes.

So MS has been "secretly" fixing the problem. If you, being a member of the general public know, then what is all this "secrecy" about? Are they "secretly" selling new 360's with the extra heatsink fan and cooling pipes? Or are they "secretly" fixing the ones that are sent in for service? If someone buys a 360 today do they get the "secretly" working 360 or the flawed one?

There may be millions of happy 360 owners but there sure are lots who aren't. Peter Moore's response to the problem is "Y'know things break". Doesn't exactly inspire confidence and trust now does it?

The 360 may very well have a nice selection of games and services but the software is only as good as the hardware. One thing you are right about is that "it's all good". At least until your 360 breaks that is.

There not secretly fixing the problem. They are VERY open about the problem, and have been since all of this got out. EVERY company will try to spin the story into their favor. And yes.... there are millions of happy 360 owners, and yeah... some probably are ticked about this, but when they get there console back, all should be right with the world. At least Microsoft is willing to fix the problem for free.

And to make your "At least until your 360 breaks that is" comment... mine broke. I got it back. Im happy. If it breaks again. Ill send it back in. Get it back. Be happy again. Repeat if necessary.

[SuperSaiyan4]

There not secretly fixing the problem. They are VERY open about the problem, and have been since all of this got out. EVERY company will try to spin the story into their favor. And yes.... there are millions of happy 360 owners, and yeah... some probably are ticked about this, but when they get there console back, all should be right with the world. At least Microsoft is willing to fix the problem for free.

And to make your "At least until your 360 breaks that is" comment... mine broke. I got it back. Im happy. If it breaks again. Ill send it back in. Get it back. Be happy again. Repeat if necessary.


Actually sorry to disagree they are not open about the problem at all infact there is proof that they keep dodging the question in a recent interview with one of the Microsoft guys.

They also didnt openly tell everyone that they had a fix i.e. Inluding an additional heatsink in the system...

On one hand sure many people are upset over this overheating problem but then on the other people like me with working systems are content and happy with what we have.

However overall I do not like the way Microsoft just sit back and act like the 360 is 100% perfect...

One of the fixes will be when the new 65nm CPU's come out in the batch of 360's released I think this October however again Microsoft only say that its just technology moving on and its one of many (again using different words) ways of improving the system so to speak.

[Sniper Kitten]

Well... later on I will get all of the articles about them saying they know of the problem... the one where they know of the problem and made the warrenty a year... how because of it they will do free shipping...

Im going to have to dig for it, but its there. I didnt say they were open about this specific situation. I said they were open about the 360's over heating. I guess I should had made it a little more clear.

[Sniper Kitten]

All I could find for now was the warrenty change, and this was a result of them finding all of this out. Also... when you call in and tell them they ask you for the serial. Certain 360's from a specific time are the ones with these issues. They know this, and will replace them if they fall within this time period no questions asked. Thats what happened with ours... I think that is a proven fact that they know of the problem and I know they have been open about it because how else would I know all of this stuff?

http://www.xbox-scene.com/xbox1data/sep/EEZVyEZyVuSvKMfICb.php


1. New Warranty Enhancements, Including Cost-Free Shipping and Return of Original Console
We recently announced that we changed the Xbox 360 warranty in the United States and Canada from 90 days to one year from the date of purchase. Now we're adding additional service enhancements, taking Xbox 360 customer service one step further.

- Free Shipping:
In the event your console needs to be returned to us for repair your shipping costs are free. We will immediately send you a postage paid container in which to send us your console, and we will pay for shipping charges to return your console to you.
We are committed to delivering an improved Xbox customer service experience for our Xbox 360 console customers, one that is faster, more efficient and includes shipping free of any charge. From our customer service representatives to our executive team, the entire Xbox team has made delivering on this commitment a top priority.

- New Post-Service Warranty:
If we repair your Xbox 360 within the original warranty period, you will receive either the balance of your original warranty, or 90 days, whichever is longer. In addition, we will now pay for the shipping both ways.
If we repair your Xbox 360 after the warranty period has expired, while you will be responsible for the repair costs, your repaired console will be returned to you with a new, one year repair warranty.

- Return of Original Console
In either an in warranty or out of warranty situation, most customers will now receive their original console back from Microsoft.

2. Faster Service
We are implementing an expedited repair process; upon receipt of the console, Microsoft will repair it and ship it to you within five business days.

3. Enhanced Operations
We're increasing the number of Xbox customer care representatives, enhancing our training processes and further building out our on-site technical support, all so our customers will begin to experience a noticeable improvement in the quality of the service they receive when they contact us.
Xbox will be hiring a customer care champion who will be responsible for ensuring the end-to-end experience for all Xbox customers is first-class, evaluating and implementing new practices and policies to further enhance the Xbox customer experience. We are also adding more staff at the supervisory level, to ensure we serve you better.

[masterninja]

A Tale of 11 Broken Xbox 360s
One person's bad luck or proof of a serious problem? You be the judge.
By Philip Kollar, 06/26/2007

"I can't comment on failure rates, because it's just not something - it's a moving target. What this consumer should worry about is the way that we've treated him. Y'know, things break, and if we've treated him well and fixed his problem, that's something that we're focused on right now."
-- Peter Moore on Xbox 360 failure rates

Average, Aggravated Gamers
Justin Lowe is your average hardcore gamer. He's fully embraced the HD era, owning both PlayStation 3 and Xbox 360, and loves his Nintendo DS and PSP for gaming on-the-go. He even helps run Aggravated Gamers, an indie gaming podcast. What's special about Justin, though, is he's currently on his twelfth Xbox 360.

"I'm no fanboy," he says, but there's no doubt he's a 360 fan. He purchased his first machine a month after the console launch, but, since then, Justin has not had a working system for longer than a month or two. The list of problems is almost comically large: three red lights of death, two with disc read errors, two dead on arrival, several with random audio and video-related issues and one that actually exploded.

Looking at the situation through Moore's own standards, how has Microsoft performed? "On a scale of one to ten, I'd rate them an 8... at first," says Lowe. His 360 broke in early January, just a few weeks after purchase. For the first six months, Microsoft customer service was polite and replacements sent very quickly. Since then, things have slowly but surely taken a turn for the worse. As the reported number of problems with 360 consoles increases (Microsoft writes them off as "vocal minority"), shipping has started taking longer and customer service less helpful.

As Justin garnered more experience with 360 repairs, he discovered something. The consoles consumers sent back by Microsoft are often refurbished, rather than brand-new. Justin found out that, with enough problems and by specifically making the request, Microsoft would send out brand-new consoles as replacements. Midway through his ordeal, he began doing this, but quickly found the downside: new consoles can take even longer to send out, with up to two weeks spent waiting for Microsoft approval. Microsoft has compensated Justin to some degree. A month of Xbox Live service, replacement headsets, some free Microsoft Points and at least one free game were offered at various points. He claims to have never asked for anything beyond the Xbox Live time.

When his third 360 broke, one customer service rep suggested he look into the wiring at his house; electricity problems could have been causing the mess-ups. Problem: none of his other systems (not to mention his several computers and other electronics) have experienced any major problems, and his father is, coincidentally, an electrician. The specific suggestion was brought up by Microsoft customer service again after the eighth console repair. This time, just to be certain, Justin had a contractor come to the house and check the wiring, where he was told that everything was in order, with no abnormalities in voltage of any of house outlets. Nevertheless, customer service has continued to suggest this as a potential cause.

If Justin's story seems too crazy to be believed here on 1UP, it's unsurprising to learn that's how message boards responded, too. He posted his plight at both Cheap Ass Gamer and NeoGAF and was promptly called a liar by many, before he decided to record a call with Microsoft's customer support.

In an MP3 that Justin shared with 1UP -- which you can listen to below -- he asks a service representative to read off his support/repair request numbers. After opening the account, the rep lets out an audible laugh. He reads them off and confirms they are under Justin's account. Just to be sure, 1UP called into Xbox Live support with Justin's contact info and asked for the same information. Again, the person on the other end laughed when they accessed Justin's account, remarking, "It looks like you have a lot of numbers."

Listen Now:

To the various internet commentators and those manning Microsoft's customer service phone lines, it seems an unbelievable joke, but, to Justin, each one of those numbers represents another little headache and two or three weeks without his console. "I am still a huge fan of the 360, even with all of the problems," he says. "It's just the 360 is where the games are at right now." Justin owns nearly 20 games for 360.

Justin's eleventh 360 sports an all-new problem that popped up shortly after 1UP originally contacted him. This time, it's a sound-related issue, causing loud, experience-ruining crackles that pop in and out of games. Justin just recently received the box to ship this console back for his twelfth shot at something that works, but initially held off to take part in the Halo 3 beta and check out Forza Motorsport 2.

Gamers, We Have a Problem
1UP contacted Microsoft -- including an Xbox AOC Escalation Lead Justin interacted with -- before running this story. "We are disappointed any time we hear about a customer having a negative experience with our products or services. Justin Lowe's experience is highly unusual and we are actively investigating the situation further to ensure that we are taking responsibility where we need to," said a Microsoft spokesperson. "You will be pleased to hear that Justin is back to playing his favorite Xbox 360 games now that he has received a brand-new console."

That's true. Justin confirmed to us Microsoft shipped him another working console, but Microsoft continually dodged 1UP's attempts to specifically discuss Xbox 360 failure rates and attributed some of the public disdain to dissatisfaction with customer service, not the actual hardware. Changes to the customer service program were rolled out in April, said Microsoft.

I would go back and say the vast majority of people love their experience. There is a vocal minority out there
"We've heard from enough customers to know there was a trend in customer service dissatisfaction that we needed to correct. As a result, we are delivering on a commitment to deliver an improved Xbox customer service experience for Xbox 360 consoles that is faster, more efficient and includes shipping free of any charge," said the company. "As you can imagine, implementing process and policy changes can be an enormous undertaking."

But, bad luck aside, is this reflective of a larger problem with the Xbox 360 console itself? In an interview at The Mercury News, Todd Holmdahl, corporate vice president of the Gaming and Xbox Products Group, attributed the complaints over hardware to be a "vocal minority" and nothing more. "I would go back and say the vast majority of people love their experience. We continue to go back and address all of these issues on a case by case basis," he said.

When asked if Microsoft still agreed with Holmdahl's comment that complaints were just a "vocal minority," they did. "Yes, Microsoft stands by Todd's statement," said the company.

When specifically asked about the additional heat sinks appearing in refurbished Xbox 360s and how customer service determines if a consumer receives a brand-new machine or a refurbished one:

1UP: Microsoft won't comment on these second heat sinks showing up in refurbished Xbox 360s -- which, as far as we know so far, are not in the retail units -- so how does customer service determine whether someone should receive a "new" machine and an internally "refurbished" one?

Microsoft: In either an in-warranty or out-of-warranty situation, most customers will now receive their original console back from Microsoft so there is no need for customers to reload profiles, games or other content previously stored on their hard drive. This is part of our ongoing-effort to improve our repair warranty program and enhance our customer service operations.

Similar dodging occurred a few weeks ago, when asked about the heat sinks. Despite the visual evidence, Microsoft refused to confirm their existence.

1UP: Reports are surfacing of users getting refurbished Xbox 360s with additional heat sinks installed in them...can Microsoft confirm?

Microsoft: In response to your inquiry, regularly updating console components is commonplace within the industry and is a standard aspect of the business for a variety of reasons including cost reduction, improved manufacturability and improved performance. We do not provide details on these updates.

1UP: But, will they appear in on-shelf Xbox 360s?

Microsoft: Again, regularly updating console components is commonplace within the industry and is a standard aspect of the business for a variety of reasons including cost reduction, improved manufacturability and improved performance. We do not provide details on these updates.

In spite of all of this, Justin is still behind Microsoft's console. "I still like Microsoft, as much as that may astound people. There's no real hate towards the company for what I have experienced."

Additional reporting on this story by Patrick Klepek.

http://www.1up.com/do/newsStory?cId=3160603


OMG 11 broken 360's and then still be into the 360 i would stop around the 7th

[lUnAtIc]

What Microsoft is really saying:


1. New Warranty Enhancements, Including Cost-Free Shipping and Return of Original Console
We recently announced that we changed the Xbox 360 warranty in the United States and Canada from 90 days to one year from the date of purchase. Now we're adding additional service enhancements, taking Xbox 360 customer service one step further.

Since we can't fix the problem we are working on enhancing the repair process. By enhancing our service we will repair your defective console and not send you someone else's shoddy console. Well maybe. See below. The industry standard is one year anyways but people will think we are a good company by giving you one year which you should have had to begin with.


- Free Shipping:
In the event your console needs to be returned to us for repair your shipping costs are free. We will immediately send you a postage paid container in which to send us your console, and we will pay for shipping charges to return your console to you.
We are committed to delivering an improved Xbox customer service experience for our Xbox 360 console customers, one that is faster, more efficient and includes shipping free of any charge. From our customer service representatives to our executive team, the entire Xbox team has made delivering on this commitment a top priority.

We tried changing for shipping a few months ago but people got upset. We will send you a free shipping container providing we have one available. We can't stop your 360 from overhating, freezing or scratching discs but we can make returning your shoddy console a faster experience.


- New Post-Service Warranty:
If we repair your Xbox 360 within the original warranty period, you will receive either the balance of your original warranty, or 90 days, whichever is longer. In addition, we will now pay for the shipping both ways.
If we repair your Xbox 360 after the warranty period has expired, while you will be responsible for the repair costs, your repaired console will be returned to you with a new, one year repair warranty.


We will honor your remaining warranty which you are entitled to in the first place. If you are dumb enough to pay us to fix our shoddy, rushed to market product then we will give you a year warranty for your stupidity. We can afford to do this because people are willing to pay us to repair a product that we should have made properly to begin with. Free wool to pull over your eyes included.


- Return of Original Console
In either an in warranty or out of warranty situation, most customers will now receive their original console back from Microsoft.

Most customers will now get their own repaired console back. We say most because we still have the right to send you someone else's used junk. In the industry we call this "refurbished". No extra change if your refurbished unit is scratched up.


2. Faster Service
We are implementing an expedited repair process; upon receipt of the console, Microsoft will repair it and ship it to you within five business days.

It used to take us weeks to ship your console back but since we receive up to 2,500 consoles per day in the UK alone, we've gotten pretty good at speeding the process up.


3. Enhanced Operations
We're increasing the number of Xbox customer care representatives, enhancing our training processes and further building out our on-site technical support, all so our customers will begin to experience a noticeable improvement in the quality of the service they receive when they contact us.
Xbox will be hiring a customer care champion who will be responsible for ensuring the end-to-end experience for all Xbox customers is first-class, evaluating and implementing new practices and policies to further enhance the Xbox customer experience. We are also adding more staff at the supervisory level, to ensure we serve you better.


Our customer service was pretty lousy before but we've hired more people at minimum wage to read from a script when you call for repairs. We regret we can't explain what a customer care champion is because we made that word up. This first class end to end experience should be standard but we thought naming it would be cool. We also hired more supervisors since the representatives who originally take your call are incompetent.

Remember if you call and you are really angry we may give you a free game to replace the one our console chewed up. We will also give you one month of Live since that costs us nothing and we still may have your console for a few weeks so you will be without Live anyway. Our customer care hero...ooops champion takes care of this.

Remember our motto: "Ya know things break".

[DutchMike]

Free game when you get your console back from repairs!

OK, it's not the game that you really,really wanted, but it's free!

Another 1 year warranty with the shipped 360

What a shabby thing to do.........I want mine to break!


Come on guys, I know you've had bad luck, but point out the good things too! :(

[Sniper Kitten]

Free game when you get your console back from repairs!

OK, it's not the game that you really,really wanted, but it's free!

Another 1 year warranty with the shipped 360

What a shabby thing to do.........I want mine to break!


Come on guys, I know you've had bad luck, but point out the good things too! :(
Exactly...

Heaven forbid that Microsoft TRY to rectify the problem. I mean seriously people.

[stonyarc]

Guys,

I hate to step in but this is starting to sound as bashing in some posts.

Nobody is saying that there aren't any issues but we're still a community that appreciates what Microsoft is/will be doing.

So just keep it constructive, that is all.

Cheers

[Jess RN]

On XLN alone there were 5 or 6 people here alone that had their 360's break in a one week period. Browsing various PS3 forums and being a member of one, I have read about 5 or 6 people in the last six months that had a broken PS3. If Sony can build a quality console then why cant\won't MS?

That's because only 1 out 5 people own a PS3. There's not that many people who want PS3's. So naturally, just by doing the math, you would know that there is going to be more instances of Xbox's then PS3's.

[SoccerHooligan]

Its interesting that they are compared (PS3 rate vs 360 rate) when the 360 is actually a year older.... A better question would be what box were you on a year ago....

I am still on my Nov LAUNCH console and aside from some problems (I can count how many times it has frozen on a single hand and they were user errors, I enter/ exit games while dling media and trying to enter a private chat all at once....)

With every post I see Looney I begin to wonder if you are continuously reaffirming yourself that the purchase made was indeed the correct one by constantly looking for flaws within the competition... :P

Let the rate in the UK rise if it must, it can rise in the US for all I care... The only thing that matters to me is that I am a satisfied customer and have enjoyed my console immensely ... Have you? ;)

[lUnAtIc]

Its interesting that they are compared (PS3 rate vs 360 rate) when the 360 is actually a year older.... A better question would be what box were you on a year ago....

I am still on my Nov LAUNCH console and aside from some problems (I can count how many times it has frozen on a single hand and they were user errors, I enter/ exit games while dling media and trying to enter a private chat all at once....)

With every post I see Looney I begin to wonder if you are continuously reaffirming yourself that the purchase made was indeed the correct one by constantly looking for flaws within the competition... :P

Let the rate in the UK rise if it must, it can rise in the US for all I care... The only thing that matters to me is that I am a satisfied customer and have enjoyed my console immensely ... Have you? ;)

Honestly I need no reaffermation. My PS3 runs flawlessly. I don't have to pray every time I turn the console on and that's all the reaffermation I need.

I'm certainly not constantly looking for flaws in the competition. They aren't hard to find. I'm actually enjoying my console quite immensly.

I think the problem here is that so members get offended because they secretly worry as I did that their console will break and get upset when proof of the 360's flaws are posted. Personally I would be more upset with MS over this whole issue. Denial doesn't solve the problem.

You may not care that up to 2,500 people are sending in their 360's for repair but that's a lot of upset people. I know. I was one of them. Thankfully now I'm not.

[masterninja]

Im still a happy 360 owner when i get mine back that is but im just wondering how many more times i have to send mine back before the next xbox comes.

Its worrying that having to send your xbox 360 back for repairs seems to be the most normal thing to do it shouldn't be such a natural thing it should be rare.

But like i said im still a happy 360 owner im glad i can still borrow my friend his 360 to play FM 2 on.

[Deevo2]

This is just getting silly in here! hahahaha
Lets put it this way: Loony, your a PS Fanboy. Everyone in here is happy with their 360, thats why we're here... we dont need to hear about this stuff, it just turns into something like this. Not trying to be a dick, just being totally honest.
Sure, the 360 has a history of fudge ups, but I've never ever ever ever ever EVER had a problem with mine. And to be honest... this may sound crazy, but every time I go to play a PS3, It hasn't worked. It's like I was destined not to play one! hahahaha

[ENNO]

this is getting out of hand thread closed!