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View Full Version : Extra 360 Warranty: This is why Microsoft > Sony

Torenko
07-05-2007, 09:51 PM
http://www.xbox.com/en-US/support/petermooreletter.htm

I love Microsoft.
imcrazy
07-05-2007, 10:34 PM
If a customer has an issue indicated by the three flashing red lights, Microsoft will repair the console free of charge—including shipping—for three years from the console’s purchase date.
For all their faults, they really make up for it in the public relations area. Spot on M$!
stonyarc
07-05-2007, 10:52 PM
This is very good news!!!

Also posted on the main site

http://www.xboxlivenation.com/content/view/837/1/
stonyarc
07-05-2007, 10:59 PM
http://www.majornelson.com/archive/2007/07/05/Show-_2300_233-The-one-with-Peter-Moore-on-the-Xbox-360-enhanced-warranty-.aspx

http://www.xbox.com/en-US/support/systemuse/xbox360/resources/warrantyfaq.htm

These links provide more information
ENNO
07-05-2007, 11:43 PM
is this america or world wide?
SoccerHooligan
07-06-2007, 12:17 AM
This apply if 3 red lights happen and stop or it just bricks up?

In short is MS leaving it rather open or what?
Sniper Kitten
07-06-2007, 12:34 AM
is this america or world wide?
Worldwide if I remember right.

And I think this only applies if you get the Red Lights of Doom... hope it includes the DVD Drives sooner or later.

But this is great news. Im glad we didnt buy the extra warrenty now... LOL
SoccerHooligan
07-06-2007, 02:50 AM
Worldwide if I remember right.

And I think this only applies if you get the Red Lights of Doom... hope it includes the DVD Drives sooner or later.

But this is great news. Im glad we didnt buy the extra warrenty now... LOL

Well I have gotten those before twice but thereafter I have had no problems... didnt know if it still applied...
SuperSaiyan4
07-06-2007, 11:30 AM
Ok this is obviously now unfair for me, I purchased an EXTENDED warranty so 2 yrs additional to my 1 yr for an extra £60 so if Microsoft are now offering a 3yr warranty for everyone what about this that paid for extended warranties?

Or is this new warranty for USA only?
masterninja
07-06-2007, 11:49 AM
Guess its something right not as good as not having a console that breaks all the time but hey i take it.

Its better then calling microsoft when you get the red lights (in my case again) and hear hey im sorry your warranty has expired buy a new xbox 360 and have a nice day.....
ENNO
07-06-2007, 03:22 PM
Ok this is obviously now unfair for me, I purchased an EXTENDED warranty so 2 yrs additional to my 1 yr for an extra £60 so if Microsoft are now offering a 3yr warranty for everyone what about this that paid for extended warranties?

Or is this new warranty for USA only?

your warranty covers everything....you could drop your 360 down a stairs and get a new one....but this only covers the RROD!!
SuperSaiyan4
07-06-2007, 03:46 PM
your warranty covers everything....you could drop your 360 down a stairs and get a new one....but this only covers the RROD!!

No it doesnt thats called INSURANCE and thats what GAME have been offering, the form you get with the 360 to fill in only extends the warranty it does not cover it for any fault of your own like what you have described.

I would be very suprised if it did...
ENNO
07-06-2007, 04:44 PM
No it doesnt thats called INSURANCE and thats what GAME have been offering, the form you get with the 360 to fill in only extends the warranty it does not cover it for any fault of your own like what you have described.

I would be very suprised if it did...

wops you are right,got a bit confused but your warranty is better because if your grafix card melts(no red lights for that)or drive brakes down ect...it will be covered i wont!
Sniper Kitten
07-06-2007, 06:03 PM
No it doesnt thats called INSURANCE and thats what GAME have been offering, the form you get with the 360 to fill in only extends the warranty it does not cover it for any fault of your own like what you have described.

I would be very suprised if it did...
Either way... say your 360's dvd drive fails...

That I do not think, but wish I would be, included in the new 3 year deal. Basically if something besides the red lights happens to it, it will be covered.

OR

You can call them up, tell them you dont want it anymore, and to refund you the money in light of all of this. I bet you they will do it. If your that upset with it, id do that.